PROUDLY CANADIAN SINCE 1945

PRIVACY POLICY

Welcome to Auclair Europe.
We highly value the privacy of our visitors and customers. In this privacy statement, we inform you about how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Who We Are

Auclair Europe (X-Tend B.V.)
Innovatiestraat 11, 8051 TC Hattem, The Netherlands
Email: office@xtendbenelux.com
Phone: +31 (0)38 850 9100

Auclair Europe (X-Tend B.V.) is the data controller for the processing of personal data described in this privacy notice.

2. How We Process Your Personal Data

We process your personal data when you:

  • place an order via our website,
  • visit our website,
  • contact our customer service,
  • make a return or warranty claim,
  • subscribe to marketing communications.

Personal data is any information that can be directly or indirectly linked to you.

3. Categories of Personal Data

Depending on how you interact with us, we may process the following personal data:

  • Identity data: name and address
  • Contact details: email address and telephone number
  • Purchase information: ordered products, order history and delivery details
  • Payment information: payment method and transaction references (processed via external payment providers; we do not store full card details)
  • Messages: communication with customer service, complaints, returns and warranty claims
  • Technical data: IP address, browser type, device information and website usage data collected via cookies
  • Marketing data: newsletter subscriptions and marketing preferences

We do not carry out automated decision-making with legal or significant effects.

4. Purposes and Legal Basis

4.1 Orders and Delivery

We process personal data to handle orders, payments, delivery and refunds.
Legal basis: performance of a contract (Article 6(1)(b) GDPR).

4.2 Customer Service

We process personal data to answer questions, handle complaints, returns and warranty claims.
Legal basis: legitimate interest (Article 6(1)(f) GDPR).

4.3 Marketing

We send newsletters and marketing communications only if you have given consent.
Legal basis: consent (Article 6(1)(a) GDPR).
You can withdraw your consent at any time.

4.4 Website Improvement

We use technical data and cookies to analyze website usage and improve our services.
Legal basis: legitimate interest (Article 6(1)(f) GDPR) and consent for cookies where required (Article 6(1)(a) GDPR).

5. Retention of Personal Data

We store personal data only for as long as necessary for the purpose for which it was collected or as required by law.
For example:

  • order and accounting data may be stored for up to 7 years,
  • customer service data is generally stored for up to 24 months,
  • marketing data is stored until you withdraw consent.

6. Sharing of Personal Data

We may share your personal data with:

  • logistics and courier services,
  • payment service providers,
  • IT and hosting providers,
  • marketing service providers and social media platforms,
  • government authorities where required by law,
  • legal advisors and auditors.

All third parties process personal data in accordance with GDPR and under appropriate agreements.

7. International Transfers

We strive to process personal data within the EU/EEA. If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards such as EU adequacy decisions or Standard Contractual Clauses.

8. Your Rights

8.1
In accordance with applicable data protection legislation, you have the right at any time to request access to the personal data we process about you. Furthermore, you have the right to have inaccurate personal data relating to you corrected, to request erasure or restriction of the processing of your personal data, to exercise your right to data portability and to object to the processing of your personal data.

8.2
If you wish to exercise any of your rights, please contact us:

Auclair Europe (X-Tend B.V.)
Innovatiestraat 11
8051 TC Hattem
The Netherlands

office@xtendbenelux.com
(please state “Data Protection” in the subject line)

8.3
You also have the right, at any time, to lodge a complaint with the competent supervisory authority if you believe that your personal data has been processed in violation of applicable data protection legislation:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
P.O. Box 93374
2509 AJ The Hague
The Netherlands
www.autoriteitpersoonsgegevens.nl